Keeping your channels updated with cover images, profile icons, About Us, opening times, a tone of voice creation.
Content planning, translations, team liaisons, sign off process, channel-specific loading and prep.
Customer Service Management
Monitoring of channels and hashtags/comments, handling initial consumer engagement, part of crisis management process, handling of initial response and transfer to internal customer service team
Engaging with the current fan base, the building of the fan base, monitoring other streams for hashtags/posts, using posts and post engagement to grow fan bases and to build scores for responsiveness etc
identifying potential influencers, contacting them, creating relationship and contract, sending products and goods, ensuring user-generated content is created, managing them at events, sharing and cross-promotional opportunities are developed
Copywriting, photography, sourcing of images, videography for all platforms
Social Media Audit
Review of current platforms, and competitor analysis
Monthly, quarterly and annual reporting on performance